By confirming a booking with us you accept the terms of these booking conditions.
Acceptance of these terms and conditions is a condition of booking and is your acknowledgement that you have read, understood and agreed to be bound by them

It is your responsibility to ensure that you have provided us with your full name as per passport.

Payments

Please be aware that prices are subject to change and adjustments are possible before final payment has been advised.

Prices based on bank transfer, cash or cheque payment.

A credit/debit card payment will incur surcharges. Please contact our office prior to any payment by Credit/Debit card for the latest information on the applicable surcharge.

Bookings must be paid in full at time of booking unless agreed otherwise.

Cancellation, amendment and service fees

Cancelled bookings will incur charges. These charges can be up to 100% of the cost of the booking, regardless of whether travel has commenced.

Fees will also apply where a booking is changed or tickets are reissued.

All bookings are subject to German Australian Travel cancellation fee as below and any other supplier fees applicable.

This will vary depending on the service you have booked. For some services no refund is available, so check your specific conditions carefully.

Flight bookings

• Cancellation fee per ticket economy class: $200

• Cancellation fee per ticket premium economy class: $250

• Cancellation fee per ticket business class: $500

• Cancellation fee per ticket first class: $1,000

• Reissue fee/Change fee per ticket: $50

• Service Fee on Domestic/Trans-Tasman flight arrangements per ticket: $50

Service fees will also apply for domestic travel within the USA and Europe.

Our ticket centre charges an additional transaction fee of AU$30 per ticket.

Please be aware that additional cancellation fees of the airlines will apply.

Accommodation bookings

All accommodation bookings are subject to a 50% cancellation fee however individual hotels may have different terms which we will make you aware of at the time of making your booking.

All changes to accommodation bookings are subject to a AU$ 50.00 change fee plus any applicable supplier fees.

Holiday packages & tours

If you cancel your Travel Product, we reserve the right to charge a minimum cancellation fee of AU$ 200.00 per person per booking plus any applicable supplier fees.

All changes to holiday packages or tour bookings are subject to a AU$ 50.00 change fee plus any applicable supplier fees. 

Cruise

If you cancel your Cruise Product, we reserve the right to charge a minimum cancellation fee of 10% of the cruise package per booking plus any applicable supplier fees.

All changes to a Cruise booking are subject to a AU$ 50.00 change fee plus any applicable supplier fees. 

Group bookings

• Deposit payment after 7 days

  • Non refundable

• Cancellation from 6 months before departure

  • 25 % of the package price

• Cancellation from 3 months before departure

  • 50 % of the package price

• Cancellation from 60 days before departure

  • 100 % of the package price

Please note that we will try to keep any cancellation fees to a minimum.

If the reason for your cancellation is covered under the terms of your travel insurance policy, you may be able to reclaim your cancellation charges through your insurer.

Any Cancellations will have to be send to German Australian Travel in writing.

Changes beyond our control

Compensation will not apply if a significant change is made for reasons beyond our control.

These include: war, threat of war, riots, civil disturbances, terrorist activity, industrial disputes, natural and nuclear disasters, fire, epidemics, health risks, changes due to rescheduling or cancellation of flights by an airline or alteration of the airline or aircraft type; closed or congested airports or ports, hurricanes and other actual or potential severe weather conditions, act of government or public authorities or other circumstances amounting to force majeure and/or Acts of God.

German Australian Travel cannot accept liability or responsibility for any airline or supplier bankruptcy or insolvency and the failure to provide any services which may follow.

Passports

It is your responsibility to fulfil the passport requirements applicable to your itinerary.

You need a passport that is valid for at least 6 months beyond your expected period of travel for most of the countries.

The name provided by you for your booking must be the same as that in your passport.

Accommodation

If you have any queries regarding accommodation with which you have been provided while overseas, you should bring this to the attention of the hotel or hostel management immediately on arrival at the hotel.

German Australian Travel cannot seek remedy for any issues if you have not first brought them to the attention of the hotel management

Insurance

German Australian Travel strongly recommends that you do not travel without suitable insurance. This can be arranged by contacting us for a quote or ticking the box on the application form.

German Australian Travel is not liable for any failure by you to get suitable insurance.